Google My Business or GMB, is a great way to increase your online presence via tools like search or maps. Helping customers find your business and presenting your brand and product to them will increase traffic to your website in boost your conversion rate.
However, if your GMB listing violates Google’s guidelines, you may find that your listing has been suspended. If this is the case, don’t worry. There are several ways you can go about reactivating your suspended account. Here’s how to fix your suspended Google My Business listing.
Fix Your Suspended Google My Business Listing
Your account was likely suspended due to a violation of Google’s guidelines. Thankfully, this is a simple fix. Once you’ve reviewed Google’s requirements, sign in to your GMB account and make sure that your account isn’t breaking any rules. Once your account is compliant with all Google requirements, you can submit a reinstatement request via Google’s online form.
Submit An Appeal
Generally, if your request is denied, it’s due to you having missed a requirement in the guidelines. Simple double-check that your account is compliant and re-submit your request. While rare, it’s possible that your request will be incorrectly denied. If this is the case you can contact Google directly to verify your account’s eligibility. They’ll likely send you an email to which you can reply with:
- Pictures of the front of the store
- Summary of business operations
- Any other pertinent information requested
Always reply in a timely and professional manner.
Resolve All Issues
Once your profile is reinstated, you may need to address some issues. Google is unable to provide specific reasons why a profile was suspended, so it’ll be up to you to determine the issues. If you have problems with your reinstated profile, you may contact Google and ask them to investigate any issues and how they can be addressed.
Understand The Process
The process to fix your suspended Google My Business listing is simple but may take time. Most requests are reviewed and responded to within 3 business days. If you have to wait longer than that, consider following up with Google on the status of your request.
Depending on the severity of your issues, Google may remove your profile entirely. If this happens:
- Your profile won’t be visible to the public
- The profile owner and manager can’t make changes to the profile
- Changes won’t be allowed until after the profile is reinstated
However, if the issue is with your Google account, then all locations for your business may be removed. Although they may be reinstated upon the reinstatement of your Google account.
One of the most effective ways to keep your GMB listing from being suspended is to have a digital marketing expert oversee the maintenance of your listings. Digital marketing agencies and SEO specialists can help make sure your GMB listings are well within Google’s guidelines and prevent any mishaps from occurring.
We Can Help!
Effect Web Agency partners with businesses to help them achieve the maximum results from their digital marketing efforts. Contact Effect for your free web consultation.